The Apology Tour

As I stared at my reflection in the bathroom mirror of a Mexican restaurant, I didn’t want to go back to the table. I didn’t want to follow through with my plans. I splashed a bit of water on my face and tried to give myself a pep talk, but nothing helped. It was all…

8 Elements of Good and Bad Apologies

The Sincere Apology A genuine apology is a remarkable thing. You know an apology is solid when it: 1. Explains why the act was wrong The recipient will probably already know, but it’s nice to know the apologizer knows, too. 2. Says the words “I’m sorry.” Surprisingly, it’s easy to leave out the two most important words.…

To Give Your Marketing Meaning, Start With Your Mission

The greatest marketing campaigns are the ones that connect with us, inspire action and leave a lasting impact. Think Casey Neistat’s ‘Make It Count‘ collaboration with Nike, Airbnb’s ‘Belong Anywhere‘ or Patagonia’s ‘Fighting for Public Lands‘. Very few businesses ever achieve anything that connects with their audience like these campaigns. In fact, I can probably…

3 Keys to Happy, Healthy Relationships

Always make time to listen—truly listen—to the special people in your life. We can be so distracted by the technology in our lives that we tend to lose sight of what’s right in front of us. Taking a moment to stop and focus on the other person can make them feel important and understood. —Beth Kuchar,…

5 Strategies for Enjoying Your Workday

Self-care seems like a sacred word reserved for activities you do in the privacy of your home—things like yoga, long baths and quiet, meditative evenings. It’s a very deliberate form of care, a ritual we exercise full control over. But away from home, at places like the office, the concept of well-being shifts. We think…

3 Steps to Feel More Engaged at Work

Maria, second-in-charge of a well-known nonprofit, wanted to step out as a leader. Her vision was to create a new model for working with vulnerable women in Boston’s urban communities. She gained insight through feedback from her team, colleagues, boss and civic leaders, who described her best qualities as a strong relationship builder with a…

When to Say ‘I Quit’

I was 35 years old, 11 years into my career with three spent at my current employer, when I realized I hated my job. I still loved magazine writing, but I had started to see colleagues, one by one, cut the corporate umbilical cord (or have it cut by the economy), and float out into…